Client Interaction & Customer Service

• Provides assistance with the clinic set up prior to the walk-in clinic, such as unloading of the vans and setup of check in station, etc.
• Warmly greets clients and their pets, creating a welcoming and compassionate environment.
• Provides Spanish-language support, including helping Spanish-speaking clients complete paperwork.
• Provides excellent customer service for new Spanish client inquiries, callbacks, and ongoing communication onsite or from home.
• Assists with the vaccination clinic, supporting patient flow and basic client communication.

Check-In, Check-Out & Payments

• Supports efficient surgery check-in and check-out processes, including verifying client information and collecting payments.
• Calls clients when pets are ready for discharge.
• Assists with surgical discharges, providing clear post-operative instructions with compassion.
• Accurately handles cash and credit card transactions.

Animal Handling

• Safely and confidently handles and restrains cats and dogs during check-in, check-out, at the pet wellness clinic, and as requested by other clinic staff.

Administrative & Record-keeping

• Performs general administrative tasks, such as answering phone calls, responding to Spanish texts and emails and managing daily paperwork.
• Adds clients to waitlists for medical, dental or spay/neuter services.
• Schedules surgery appointments and work from the Spanish-language waitlist to fill appointment slots.
• Maintains accurate and confidential client records using our database system.

Inventory & Supplies

• Supports inventory management, including restocking supplies and assisting with ordering as needed.

Technology & Equipment

• Maintains clinic technology, including laptops, iPads, and other electronic devices essential to taking payments, communicating with clients or entering data.

Team Collaboration

• Collaborates closely with veterinary staff to ensure efficient, organized and compassionate clinic operations.

• Associate Degree or equivalent required; prior veterinary or medical office experience required.
• Excellent customer service and communication skills with the ability to remain calm and supportive.
• Strong computer proficiency, including Microsoft Office and database systems.
• Ability to lift and carry up to 50 pounds and stand for long periods in a mobile clinic setting.
• Compassion for animals and commitment to providing outstanding care and service.
• A valid California driver’s license and auto insurance.